Shipping & Delivery Policy

Welcome to Chandrakalm, your premier destination for exquisite rental jewelry. We're delighted to serve you and provide an exceptional shipping and delivery experience. Please review the following policy for comprehensive information regarding our shipping practices.

Contact Information

• Company Name: Chandrakalm
• Phone Number: +91 7756051197
• Email: thechandrakalm@gmail.com
• Business Address:
  Chandrakalm Rental Jewellery
  Hingne Budrukh, Karve Nagar, Plot No. 106
  Pune, Maharashtra, India - 411052
• Website: chandrakalm.in

Shipping Methods

We understand the urgency and excitement surrounding your jewelry needs. That's why we offer reliable shipping services tailored to your preferences:

• Standard Shipping: Expect delivery within 5-7 business days.
• Express Shipping: Enjoy expedited delivery within 2-3 business days.

Please note that delivery times may vary depending on your location and other external factors.

Shipping Charges

We calculate shipping charges based on your location and the weight of your package. These charges are transparently displayed at the checkout before you finalize your purchase.

Tracking Your Order

Once your order leaves our premises, we provide you with a tracking number via email. This allows you to monitor the status of your delivery conveniently. You can track your order on our website or through the courier's dedicated tracking portal.

Exchange Policy

While we strive for perfection, we understand that unforeseen circumstances may occur. Therefore, we offer exchanges exclusively in the event of damage. To initiate an exchange, please follow these steps:

1. Notification: Contact us within 48 hours of receiving the damaged product.
2. Documentation: Provide a comprehensive 360-degree video of the unboxing process, clearly highlighting the damage.

Once we receive and review your video, we'll promptly initiate the exchange process to ensure your complete satisfaction.

Contact Us

If you have any inquiries or require further clarification regarding our Shipping & Delivery Policy, don't hesitate to reach out to us. Our dedicated customer support team is readily available to assist you. You can contact us using the information provided above.